We are a human-centred design agency.
Our processes and values are at the core of everything we do. Read more about how our unique human-centred design, ergonomics and methods and practices work together to make spaces, services and products accessible and inclusive to all.
Design that connects us
We're experts in human behaviour and design.
Grown over decades to inform our design of services, products and experiences, wayfinding strategy and other touchpoints where people interact with the physical or digital worlds.
Read about Our Services hereWe design the world through the human lens.
Everything begins and ends with human behaviour – our needs, wants and motivations. By viewing even the largest logistical challenges through human eyes, we make it work.
Read about Our Processes hereBecause design connects us.
Our design, driven by human behaviour connects people to experiences, to places and to process.
Read about Our Values and Our People hereCase Studies
Design that connects us
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Bringing aspiration to aviation: ground-breaking inclusive design standards
Heathrow Airport
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Guiding visitors through museum spaces with behavioural research and wayfinding
Victoria & Albert Museum
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Bold wayfinding that creates high visibility with cultural touchpoints
The British Library
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Using behavior change to keep our beaches clean
Till the Coast is Clear
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Transforming a utility company’s control room
A large utility company
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Improving passenger experience at airports by developing a proof of concept
A major UK airport
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World-first immersive technology creates a new future for passenger movement
HS2
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Improving the core of airport operations to enhance customer service
Bologna Airport
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Design boosts airport passenger throughput by 15%
Liverpool John Lennon Airport
Our Clients
Design that connects us
