Services / Human Factors & Ergonomics

Ergonomics and Human Factors

Products, processes, environments and experiences must be usable and safe in order to be successful. Our Human Factors and Ergonomics consultants are experts in minimising risk and maximising efficiency for clients in various sectors, from rail to energy. With a deep understanding of policies and protocol, we are well-versed in working in safety critical and time-sensitive environments, and always ensure user experience and operational output are equally considered.

What we can do for you:

Insight

Workplace ergonomics assessments
Human error
Workload modelling

Strategy

Human factors integration plans

Design / Consultancy

Ergonomic design of control rooms
Digital user interaction design & usability testing
Ensuring product and process safety
In service reviews

Training & Engagement

Human factors training

The benefits we bring to you and why we're different:

A 48 year history: Mima (previously CCD Design and Ergonomics) first started delivering human factors projects centred around Emergency Services control rooms in the 70s. Since then we have expanded to work in Rail, Aviation, Roads, Renewables, Situation/Emergency Response, and many others, allowing us to provide cross learning across industries.
Global expertise: we have worked on projects, and delivered human factors training, in the Middle East, Australia, Canada, USA, and across Europe and Turkey.
Innovative outreach: we are one of the first agencies to be working on cybersecurity in European transport.
Incorporating these human design factors not only elevates the user experience but also drives innovation and inclusivity. By taking a holistic approach, we craft solutions that are not only functional but also emotionally and culturally engaging, leading to designs that people love to use and live with.

What challenges can we help you overcome?

Safety and Well-Being: minimise risks and enhance the well-being of your employees by creating safer and more comfortable environments
Performance and Productivity: optimise human-system interactions to boost efficiency and reduce errors
Cognitive Load and Mental Fatigue - assess the workload of your staff and design their tasks and their environment better
User-Centered Solutions: understanding the needs and capabilities of users to create products and environments that are intuitive and effective
Aging Workforce and Diverse Populations - address the changing needs of your users

At the core of our design philosophy are four fundamental human factors: physical, cognitive, emotional, and cultural. Each of these plays a pivotal role in shaping how individuals interact with and perceive their environment.

Incorporating these human design factors not only elevates the user experience but also drives innovation and inclusivity. By taking a holistic approach, we craft solutions that are not only functional but also emotionally and culturally engaging, leading to designs that people love to use and live with.

Looking for a combination of our services? We tailor every project with a blend to suit - click here to get in touch.

Highlight Case Study – Human Factors & Ergonomics

Liverpool John Lennon Airport

The Airport security screening process is an essential and important guard to safe travel. However, it is recognised that this mandatory checkpoint often creates a low point in customer satisfaction at airports. Liverpool John Lennon Airport saw this as an opportunity to review their existing arrangement and inject some design thinking in a bid to improve the passenger experience. LJLA invited Mima to tackle the design challenge.