We are a human-centred design agency.
Our processes and values are at the core of everything we do. Read more about how our unique human-centred design, ergonomics and methods and practices work together to make spaces, services and products accessible and inclusive to all.
Design that connects us
We're experts in human behaviour and design.
Grown over decades to inform our design of services, products and experiences, wayfinding strategy and other touchpoints where people interact with the physical or digital worlds.
Read about Our Services hereWe design the world through the human lens.
Everything begins and ends with human behaviour – our needs, wants and motivations. By viewing even the largest logistical challenges through human eyes, we make it work.
Read about Our Processes hereBecause design connects us.
Our design, driven by human behaviour connects people to experiences, to places and to process.
Read about Our Values and Our People hereCase Studies
Design that connects us
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Improving the core of airport operations to enhance customer service
Bologna Airport
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Guiding visitors through museum spaces with behavioural research and wayfinding
Victoria & Albert Museum
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Translating behavioural insights into an airport wayfinding strategy
Stansted Airport
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Transforming a utility company’s control room
A large utility company
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Creating wayfinding to connect visitors and residents to nature
Majid Al Futtaim
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Providing human factors expertise for Denmark's 15-year resignalling project
Banedanmark
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Wayfinding to connect three campus sites spread across 400 acres
University of York
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Shifting Smoking Behaviours with West Suffolk Hospital Trust
West Suffolk Hospital
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Ensuring social accessibility is part of a world welcome
Dubai Expo 2020
Our Clients
Design that connects us
