We are a human-centred design agency.
Our processes and values are at the core of everything we do. Read more about how our unique human-centred design, ergonomics and methods and practices work together to make the UK’s infrastructure accessible and inclusive to all.
Design that connects us
We're experts in human behaviour and design.
Grown over decades to inform our design of services, products and experiences, wayfinding strategy and other touchpoints where people interact with the physical or digital worlds.
Read about Our Services hereWe design the world through the human lens.
Everything begins and ends with human behaviour – our needs, wants and motivations. By viewing even the largest logistical challenges through human eyes, we make it work.
Read about Our Processes hereBecause design connects us.
Our design, driven by human behaviour connects people to experiences, to places and to process.
Read about Our Values and Our People hereCase Studies
Design that connects us
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Reducing visual clutter by 50% at Europe’s third-largest airport
Schiphol
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Design boosts airport passenger throughput by 15%
Liverpool John Lennon Airport
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Rethinking and re-locating the Kent Integrated Control Centre
Network Rail
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Understanding passenger behaviour to help create an award-winning station
London Bridge Station
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Translating behavioural insights into an airport wayfinding strategy
Stansted Airport
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Wayfinding to encourage museum exploration and discovery
National Maritime Museum
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Using behavior change to keep our beaches clean
Till the Coast is Clear
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Designing a control room fit for experimental physics
CERN
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Rethinking urgent referrals to reshape the experience for families and clinical teams
York & Scarborough NHS Trust
Our Clients
Design that connects us