Services
Design that connects us
We're experts in human behaviour and design.
Grown over decades to inform our design of services, products and experiences, wayfinding strategy and other touchpoints where people interact with the physical or digital worlds.
Our Services
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Accessibility & Inclusive Design Consultants
We make environments more accessible and inclusive to all bringing lived experiences of disability to every project
Read more about Accessibility & Inclusive Design Consultants
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Control Centre Design
We design user-centred control centres that improve operations and deliver customer experience
Read more about Control Centre Design
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Customer Experience Strategy & Design
We develop strategies to transform customer experience and design to deliver that experience
Read more about Customer Experience Strategy & Design
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Customer Insight
We help our clients to understand who their customers are and what they want.
Read more about Customer Insight
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Human Factors & Ergonomics
We help minimise risk and maximise efficiency, elevating the user experience
Read more about Human Factors & Ergonomics
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Organisational Design
We help to create teams focused on customer and change operations to deliver experience
Read more about Organisational Design
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UX & Digital Design
We create great digital experiences through human-centered design
Read more about UX & Digital Design
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Wayfinding Design & Signage
We design wayfinding systems that help people navigate complex spaces
Read more about Wayfinding Design & Signage
Not sure which of our services you need?
When the design of spaces, technology and experiences begins with understanding human behaviour, it connects us to the world and each other.
From transport hubs to hospitals, from exhibitions and attractions to renewable energy, we solve the big challenges with a human-scale approach. We use deep research, creativity, insight and expertise grown over decades to shape digital and physical solutions. They engage us, keep us moving, connect us. And they succeed because their design begins and ends with people, always.
The Front Of House staff all believe that the wayfinding in place is working as intended, encouraging visitors into the galleries on the upper floors.
