People

Kay has over 20 years of experience in Accounts & Finance ranging across a variety of industries including Television, Cosmetics, Property Investment, Recruitment and Software Development. She enjoys credit control and cash flow management and in particular maintaining strong relationships with our clients and suppliers.

Lisa is a Chartered Ergonomist with 15 years of experience across various industries, including healthcare, transport, culture and heritage. Lisa specialises in bridging human factors and service design to create innovative and sustainable services and experiences, grounded in evidence.

Mel is experienced in offering technical and holistic design solutions within the built environment to clients in the UK and overseas, as well as carrying out design appraisals of both internal and external environments, most notably for The Factory International in Manchester, The King Salman Park in Saudi Arabia and The National Portrait Gallery in London. Providing comprehensive and realistic recommendations for accessibility improvements and solutions, Mel focuses on client aspirations alongside the user experience, adapting her recommendations based on the requirements of a specific project and always striving to work collectively to collaborate with a design team to enhance creative ideas.

Oliver has over 15 years worth of global marketing experience, managing marketing and new business teams in advertising, media, brand strategy and fast-growth software companies.

Fleur has over 12 years of experience in the photography, print and design industry. Her most recent role was as Studio Manager for a graphic design agency and prior to that she worked as an account manager and production controller. Fleur has an eye for detail and a passion for organisation and along with assisting with the company accounts at Mima, she takes care of all the administrative requirements.

A graduate of Ravensbourne College of Design and Communication with a BA (Hons) in Graphic Design, Chris has years of experience working in the Retail Design sector specialising in customer wayfinding and brand consistency. His previous work includes being a key member in the rebranding and rollout of a well-known supermarket chain across the British Isles and abroad.

Natasha is an NRAC accredited Access Consultant. She has worked on a broad range of accessibility projects for organisations based in the UK and internationally, helping clients to implement inclusive design solutions. Her previous project experience includes working with historic buildings, art galleries, office spaces, sports centres and mixed-use development schemes.

With 30 years of experience in transport, digital human modelling and control systems, Martin is a Mima Director and is Head of Human Factors. He runs our team answering complex human-related problems for our clients.

Nikki is an ergonomist with seven years of experience providing consultancy to safety critical industries, especially rail. She has worked on projects such as Thameslink and Crossrail. Previous work includes workload and workspace assessments, training needs analyses and system design.

Karen is an experienced Human Factors Consultant who has provided consults across multiple domains and environments, including rail, road & air transportation; medical; and security. She applies her wide experience of multiple HF methods to real world problems to deliver efficient, effective human-centred solutions.

Graduate of Loughborough University in MSc Ergonomics (Human Factors) with a background in Psychology. Laura has experience working in healthcare ergonomics and within Mima has been involved in multiple projects including control room design and rail, leading testing and analysis.

Damini is on her placement from Loughborough University, studying BA Industrial Design. She has a passion for designing for Accessibility and Inclusion, wanting to make a change within society to ensure all can have equal opportunities.

Alice has a wealth of experience supporting organisations to create and evolve their services. She has worked in various industries including healthcare, public sector, finance, and fem-tech. Alice is passionate about co-design and finding solutions in collaboration with users and organisations. Her experience spans all stages of a project with skills in thinking through the strategy to working with engineers to deliver final designs.

Dan is a Graphic & Wayfinding Designer with almost 20 years of commercial experience in the built environment. Covering sectors such as retail, education, healthcare, residential and transport, he is a conceptual thinker who puts the user at the heart of each wayfinding system, with experience working with notable clients including the Royal Opera House, London Stansted Airport, Westfield, and the England football team.

Itxaso is an NRAC-certified access consultant, with experience specialising in advising individuals and organisations on where inclusive design promotes more accessible and sustainable futures. A chartered architect, Itxaso has a broad sector experience, including; commercial, residential, landscape, culture and heritage and a passion for the performing arts and movement practices.

Senior project manager/producer with over 25 years experience in and around the creative industries. Jo's main field of expertise is in project management, taking projects from brief to completion on strategy, on budget and on time, with a strong understanding of commercial creativity.

Josh contributes to the accessibility and inclusive sector in many ways, including his role in Mima. Josh focuses on the concept of "accessible and inclusive public space" by being a member of an accessibility panel primarily concerned with infrastructure and service delivery. In the third sector, Josh is a a trustee of a charity in Scotland and England which focuses on improving access to snowsports for disabled people. Josh uses a holistic and multiscale approach throughout his work, frequently moving from the macro to the micro and back again to ensure that individual's future journeys will be as stress-free, effortless and enjoyable as possible.

Lily has a Masters degree in Politics, Philosophy and Economics, with a keen interest in understanding the why behind people’s behaviors. Recently moved from New Zealand, Lily has experience in policy and place-based research in the design sector.
Lily is passionate about community development and continues to seek opportunities that have a real and positive impact on our people and planet.

Georgina has worked in finance-based roles within hospitality, recruitment, event staging, and most recently estate agency. Georgina has a high attention to detail and is keen on expanding her knowledge with Mima.

Luke graduated from Loughborough University with a BSc Ergonomics & Human Factors Design and is experienced in automotive design and engineering, as well as UX design and research methodologies. Luke has a strong interest in the future of transport, immersive design and applying Human Factors knowledge to solving real-world problems.

Adam has extensive experience providing user centered design insight to complex and challenging design programmes in airports, transport hubs and public buildings. Adam gets to the heart of the user experience and understands how the design can meet their needs to be effective, efficient and inherently intuitive.

Fran is an experienced human factors engineer with a portfolio of projects across rail, aviation, energy and government sectors. She has led a number of major projects including our work on the command centre for the ITER fusion reactor. She brings experience across a range of human factors methods including UX design, risk assessment and user trials organisation.

Paul has a broad range of experience in engaging end users in the design of complex workplaces. He recently delivered control room design work to Banedanmark for a major project in Copenhagen, and interior design advice to CERN for their main design office in Geneva. Paul holds a BA (Hons) in Industrial Design and Technology.

Rosie brings over 10 years’ experience to the Mima Wayfinding team and has worked within a variety of sectors including the urban realm, transport, commercial and residential. Rosie’s expertise lies in developing wayfinding strategies for complex environments as well as producing graphic communications for the built environment.

Jennie has a degree in Music from York University and is also a graduate of Kingston School of Art where she obtained a degree in Graphic Design.

Jennie has a particular interest in exhibition design and typography, and her previous experience includes working with a large firm of architects in central London as well as designing for exhibitions at an events management company.

Eylem is a Chartered Ergonomist with a PhD in Engineering and MSc in Human Factors, who has over 10 years experience across aerospace, defence and rail. Her focus is on user-centred design and accessibility and has worked on such high-profile projects as Crossrail and Thameslink.

David is our Managing Director with over 20 years of practice as a Human Factors and design consultant. He has delivered projects across sectors including rail, O&G, airports, utilities and the emergency services. He has worked with clients such as Network Rail, Siemens, easyJet, WSP, National Express, TfL and HS2.

John was a co-founder of Mima in 1977 with the express purpose of offering practical, professional ergonomic services in conjunction with design. John grew the company from those early days into one of Europe’s leading ergonomics and design consultancies. John is a leading expert in control room design.

Emily has worked on numerous accessibility initiatives for national and international organisations, including the Olympic and Paralympic Games in Rio de Janeiro and Heathrow Airport. Emily has also worked with the Council of Europe and sat on equality boards advising premier league football clubs.