Design that connects us
Ergonomics and Human Factors
Human Factors and Ergonomics Design put people first.
Our work provides a structured, scientific and evidence-based approach. Using human factors in the design process provides insight into how different people will use or interact with the design solution. It builds interiors to meet peoples’ needs rather than forcing them to adapt.
Ergonomics design principles help us to adapt to the people that use facilities and public spaces every day. We consider the small details that can add up to an improved customer experience, money saved, and staff released from time-consuming trouble-shooting tasks. Convenience and ease of use creates a better perception of services that will keep people coming back.
Human Factors Design
There are five human factors that are intrinsic to the customer experience. Physical, emotional, cognitive, emotional and cultural. Our design processes take all of these into account when adapting key interfaces, products and equipment to the people who use them daily. When conducting initial research, we include real users, taking into account their feedback and perspectives.
This design principle yields the most results, as it promotes efficiency and seamless flow into every aspect, from the smallest detail to the bigger picture. Industries we work with to implement human factors design include rail, aviation, healthcare and larger retail spaces.
Human-friendly design based on ergonomics design principles causes systems and processes to run smoothly and efficiently with minimal stress and frustration for both customers and staff. This is useful for spaces with high footfall, such as transport hubs.
Designed well, wayfinding signage and key touchpoints keep people moving in the right direction. The goal is simply to use and look at, but the in-depth research and insight work we complete for each project is what makes ergonomics design so effective.
Thinking Articles on Human Factors & Ergonomics
Human factors and ergonomics are revolutionising the way design is used in so many industries. In our thinking articles, we take an in-depth look at related topics and the latest industry innovations.
To find out more please contact our Head of Human Factors, Martin Freer (E: firstname.lastname@example.org)
Related Case Studies for Human Factors & Ergonomics
Understanding passenger behaviour to help create an award-winning station
London Bridge Station
Using technology to revolutionise how two control centres can deliver a single operation
Network Rail & South Western Railway
World-first immersive technology creates a new future for passenger movement
Related Our Thinking Articles for Human Factors & Ergonomics
Urgent & Collaborative Change the Only Solution for the EV RevolutionBy: David Watts, Oliver Bennett-Coles Tags: Human Factors & Ergonomics, Accessibility & Inclusive Design, Customer Insight
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Welcome to MimaBy: David Watts, Oliver Bennett-Coles Tags: Human Factors & Ergonomics, Operations Design, Wayfinding Design, Service Design…