Services
Design that connects us
Services / UX & Digital Design
UX & Digital Design
Our UX work aims to enhance the overall user satisfaction with a product by improving its usability, accessibility, and interaction design. We partner with clients to understand their users, their needs, and behaviours to create seamless and enjoyable user experiences.
What we can do for you:
Insight
User research
User requirements analysis
Strategy
Information architecture - how to organise and structure content to make it intuitive and accessible
Design / Consultancy
Interaction design to offer a seamless experience
Usability testing
Training & Engagement
User testing
The benefits we bring to you and why we're different:
User-centered design: we prioritise the needs and experiences of end-users to create digital products that are not only functional but also delightful to use.
Data-driven decisions: our approach is grounded in thorough research and analysis, ensuring that design decisions are based on real user insights.
Collaborative process: we work closely with our clients and end users, involving them in every step of the design process to ensure alignment and satisfaction.
Holistic approach: from research to implementation and beyond, we offer a comprehensive suite of services that cover all aspects of UX design.
Prototyping and testing - we develop prototypes to test and refine different aspects of the experience and evaluate the impact on behaviour. We use tools such as VR to conduct usability testing and gather feedback to iterate and improve the design.
Continuous improvement: post-launch, we remain engaged to ensure the product continues to meet user needs and business goals.
What challenges can we help you overcome?
How to understand your users and avoid building products that won't get adopted or used
Ensuring users aren't excluded from being able to use the products
How to find the right problem and understand the role of technology in solving it
How to humanise the design and development of technological solutions creating technology that aligns with human needs, behaviours, and emotions
Looking for a combination of our services? We tailor every project with a blend to suit, get in touch with us to discuss.
Highlight Case Study – Tellmi
Tellmi
Mima partnered with Tellmi to extend their existing digital peer and counsellor support platform that provides accessible early help to all children and young people aged 11 and above. Tellmi noticed that they had a high percentage of existing autistic users, and saw the way their platform, as an anonymous and pre-moderated safe digital space, supported those who struggle with social anxiety and in-person interactions. Tellmi wanted to extend their existing mental health support services to include solutions specifically designed for autistic young people, and was funded by Innovate UK to develop the concept.
As Tellmi’s design partner on this Innovate UK-funded Design Foundations initiative aimed at helping small to medium-sized enterprises (SMEs) adopt human-centred design practices, we provided strategic structure and guidance throughout the project. Our role was to embed design thinking into every phase, ensuring that both end users and potential buyers remained central to all decision-making and product development.
