Our Thinking

Design that connects us

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Does today’s travel experience meet passengers’ needs?

By: Francesca Podmore, Lisa Baker Tags: Human Factors & Ergonomics, Customer Experience Strategy & Design
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Designing with direction: integrating wayfinding into architectural thinking

By: Rosie Smith Tags: Wayfinding Design & Signage
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The RIBA Inclusive Design Overlay - A How to for Architects

Tags: Accessibility & Inclusive Design
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Mima Moments, Fran Podmore, Head of Human Factors

By: Francesca Podmore Tags: Human Factors & Ergonomics
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10 accessibility principles every live event should champion

By: Caitlin McMullan, Itxaso Markiegi Tags: Accessibility & Inclusive Design, Customer Experience Strategy & Design
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Mima Moments, Divya Charlie, Service Designer

By: Divya Charlie Tags: Customer Experience Strategy & Design, UX & Digital Design
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Celebrating one year of B Corp Certification

By: Lisa Baker
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Mima Moments - Dan Lane, Acting Head of Wayfinding

By: Dan Lane Tags: Wayfinding Design & Signage
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Cities Climate Action Summit 2025

By: Paul Reynolds Tags: UX & Digital Design
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How to get every visitor to spend £1 more and grow numbers with customer experience design

By: Lisa Baker Tags: Customer Insight, Customer Experience Strategy & Design, UX & Digital Design