Case Studies

Human Factors support as an integral part of Crossrail signalling and control system design

Improving passenger experience at airports by developing a proof of concept

Improving the core of airport operations to enhance customer service

Creating an accessible tourism toolkit

A human-centred approach to visitor flow analysis

A bold wayfinding strategy to make plane-to-train seamless for passengers

Using behavior change to keep our beaches clean

Making COP28 accessible and inclusive to all

Data centre operations design enabling customer needs to be serviced more directly and efficiently

Creating an award-winning accessible design solution for one of the world's most iconic buildings

Embedding into a culture to drive meaningful change

Supporting inclusive operations at a children’s network

Wayfinding for the smart city of the future

Providing human factors expertise for Denmark's 15-year resignalling project

World-first immersive technology creates a new future for passenger movement

Bringing aspiration to aviation: ground-breaking inclusive design standards

Shifting Smoking Behaviours with West Suffolk Hospital Trust

Co-creating a future proofed control room concept design

Transforming a utility company’s control room

Signage that enhances the passenger experience and increases dwell-time and spend

Bold wayfinding that creates high visibility with cultural touchpoints

Collaboratively designing operational workflows & a command centre for a government agency

Celebrating Europe's longest street market through Wayfinding

Taking the drama out of finding your way around the Apollo Victoria Theatre

Ensuring social accessibility is part of a world welcome

Using technology to revolutionise how two control centres can deliver a single operation

Rethinking urgent referrals to reshape the experience for families and clinical teams

Shaping Future Experiences for the Neonatal Ward at Alder Hey

Wayfinding to connect three campus sites spread across 400 acres

Creating wayfinding to connect visitors and residents to nature

Designing wayfinding to give a fresh perspective to an iconic brand

Innovating participatory design to create a revolutionary control room

Developing a UX digital concept for automotive inductive charging

Designing a control room fit for experimental physics

Understanding passenger behaviour to help create an award-winning station

Rethinking and re-locating the Kent Integrated Control Centre

Translating behavioural insights into an airport wayfinding strategy

A unique wayfinding strategy and design for the iconic Cutty Sark

Research that articulates the challenges for visually impaired passengers

Researching future needs to keep the passenger at the heart of a high-speed rail network

Designing a world class secure control room facility for a police force

Design boosts airport passenger throughput by 15%

Defining the passenger experience vision to secure investment

Guiding visitors through museum spaces with behavioural research and wayfinding

Creating a digital wayfinding app for one of the biggest festivals in the world

Designing a windfarm control room during the pandemic

Reducing visual clutter by 50% at Europe’s third-largest airport

Wayfinding to encourage museum exploration and discovery