What
Design that connects us
We're experts in human behaviour and design.
Grown over decades to inform our design of services, products and experiences, wayfinding strategy and other touchpoints where people interact with the physical or digital worlds.
Our Services
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Experience Masterplanning -
Behavioural Change -
User Experience & Design Research -
Control Centre Design -
Wayfinding Strategy & Design -
Customer-Centric Organsational Design -
Accessibility & Inclusive Design -
Human Factors & Ergonomics
When the design of spaces, technology and experiences begins with understanding human behaviour, it connects us to the world and each other.
From transport hubs to hospitals, from exhibitions and attractions to renewable energy, we solve the big challenges with a human-scale approach. We use deep research, creativity, insight and expertise grown over decades to shape digital and physical solutions. They engage us, keep us moving, connect us. And they succeed because their design begins and ends with people, always.
The Front Of House staff all believe that the wayfinding in place is working as intended, encouraging visitors into the galleries on the upper floors.
Case Studies
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Translating behavioural insights into an airport wayfinding strategy
Stansted Airport
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Research that articulates the challenges for visually impaired passengers
Guide Dogs for the Blind Association
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Creating an award-winning accessible design solution for one of the world's most iconic buildings
St Paul’s Cathedral