Search Results

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Work

Our Thinking Mima and Ravensbourne: Shaping the Future of Design Together

Our Thinking 10 accessibility principles every live event should champion

Service

Our Thinking Airports shouldn't be distracted by Bleisure

Content

Our Thinking Automation vs. human oversight: the human factor in rail

Our Thinking Aviation Reset: The Operations Opportunity Part 1

Our Thinking Aviation Reset: The Operations Opportunity Part 2

Our Thinking Breaking Barriers: Air Mobility and EVTOL for an Inclusive Sky

Our Thinking Breaking silos: how an interdisciplinary design blend transforms complex projects

Our Thinking Bringing Inclusivity to Consumer Healthcare

Our Thinking Building a more inclusive and sustainable fashion industry for everyone

Our Thinking Can environmental sustainability in urban spaces be achieved without compromising accessibility?

Our Thinking Celebrating one year of B Corp Certification

Our Thinking Cities Climate Action Summit 2025

Our Thinking Closing of Railway Station Ticket Offices - a customer-centric approach

Service

Content

Our Thinking Creating positive social impact in business

Service

Service

Our Thinking Designing a future of inclusive destinations

Our Thinking Designing airports for neurodiversity: why lived experience must shape the future of travel

Our Thinking Designing with direction: integrating wayfinding into architectural thinking

Our Thinking Does today’s travel experience meet passengers’ needs?

Our Thinking EV Charging: is V2G a game changer? Not without the consumer

Our Thinking EV Charging: it’s not about the Journey, it’s about the Destination

Our Thinking Empathy & the Domino Effect: Inclusive  & Accessible Change in the Aviation & Transport Industries 

Our Thinking Enhancing the Airport Experience: The Power of Human Factors in Design

Our Thinking Experience Masterplanning - what is it, why is it so important and why is it being so overlooked?

Our Thinking Experience design: a blueprint for a successful stadium development

Our Thinking Exploring How Service Design Can Support Organisations in Addressing the Needs of Employees Experiencing Menopause

Content

Our Thinking Getting your visitor off the beaten track

Our Thinking Great British Railways: the Mima blueprint for customer-oriented success

Our Thinking How expectations shape our experiences

Our Thinking How to bring lived experience into your design projects

Our Thinking How to get every visitor to spend £1 more and grow numbers with customer experience design

Our Thinking How to improve urgent referrals?

Our Thinking How to increase repeat visitors to your museum, exhibit or event

Our Thinking How to make exhibitions more accessible and inclusive

Service

Our Thinking Human Factors Support in Railway Systems: Enhancing Safety, Efficiency, and User Experience

Our Thinking Human-Centred Secure-by-Design: Building Resilience in Rail and Aviation

Content

Content

Content

Our Thinking Inclusive, Sustainable, Planetary, Systemic: The Path of Service Design in 2023 and 2024

Content

Our Thinking Mima Moments - Alice Kennedy, Principal Service Designer

Our Thinking Mima Moments - Dan Lane, Acting Head of Wayfinding

Our Thinking Mima Moments - Mel Barber, Accessibility and Inclusive Design Consultant

Our Thinking Mima Moments, Divya Charlie, Service Designer

Our Thinking Mima Moments, Experience Design Team

Our Thinking Mima Moments, Fran Podmore, Head of Human Factors

Our Thinking Mima Moments, Natasha Davies, Principal Accessibility & Inclusive Design Consultant

Our Thinking Mima is now a Certified B Corporation

Our Thinking Mima marks a milestone in its journey by announcing an all-female leadership team

Our Thinking Museum Tech 2025 - How Digital is Revealing Museum’s Hidden Stories

Our Thinking Navigating Turbulence: Climate Change’s Impact of Increasing Delays

Our Thinking Navigating the Future: Sustainable Wayfinding as a Catalyst for Change

Service

Content

Our Thinking Passenger Terminal Expo: Missing the Mark on Real Passenger Experience?

Content

Content

Content

Our Thinking Real Innovation Now Lies in the Most Unexpected Place

Our Thinking Reflections from the Healthy City Design Conference

Our Thinking Roadblocks & Unparalleled Opportunity: The Challenges of Working in the Middle East

Our Thinking Safe cities start with people: building a sense of belonging through design

Our Thinking Safeguarding Critical Infrastructure – Integrating Human Factors in Cyber-Security

Content

Content

Content

Our Thinking Social Access & The Culture and Heritage Sector: The Difference Between a Good & a Great Experience

Content

Our Thinking The 6 Key Lessons Smart Hospitals Cannot Afford to Ignore

Our Thinking The 7-Point plan for navigating the path to inclusive wayfinding design

Our Thinking The RIBA Inclusive Design Overlay - A How to for Architects

Content

Content

Our Thinking The Unspoken Challenge: Passenger Experience & When Things Go Wrong

Our Thinking The business case for experience design

Our Thinking The fallacy of “invisible” wayfinding

Our Thinking The future of accessible air travel: innovations that will change the industry

Our Thinking Top 10 tips for inclusive and accessible school museum visits

Our Thinking Transformative Steps: VisitEngland's Accessible and Inclusive Tourism Toolkit for Businesses

Service

Our Thinking Understanding user expectations and needs

Our Thinking Unpacking the Skies

Our Thinking Urgent & Collaborative Change the Only Solution for the EV Revolution 

Our Thinking Wayfinding - Modelling an Exciting Future

Service

Content

Our Thinking Welcome to Mima

Our Thinking What 2025 taught us about experience, and why it matters for 2026

Our Thinking Why control rooms don’t always run as efficiently as they should

Content

Content